We do not trust our apps

Publisert 22. januar, 2016
According to a survey conducted on behalf of the Norwegian Consumer Council, only half of us have confidence that the apps handle our personal information in a secure manner

– Applications shall not collect more information than they need to function. By doing so, they undermine both privacy and consumer confidence in digital services, says Finn Myrstad, Director of Digital policy at the Norwegian Consumer Council.

In the survey Norstat conducted for the Consumer Council, six out of ten say they have refrained from downloading or using applications because they request information they are not willing to disclose.

– It is very difficult to know what kind of data apps actually collect and what they do with it. That so many refrain from downloading apps should be a warning for app providers and others who provide services on-line, says Finn Myrstad.

Asking for more than they need

In the survey, 9 out of 10 say it is not okay that personal information is used for other purposes than those the app needs to function.

– Most people would agree that a map-app needs access to your location to work optimally, but that Facebook needs access to your sms messages, is not okay, says Finn Myrstad.

– Digital services collect more and more information about us. We should be informed of this and receive real choices and insight into how the data is used.

During the Winter, The Consumer Council will undertake a campaign to increase knowledge and understanding among consumers, industry and governments about the importance of good consumer protection and privacy related to applications and digital services.

Population survey: Consumer trust in apps